Blog

Field notes from building and testing Vox Front AI — recorded test calls, what broke, what we changed, and what we shipped next.

• August 26, 2026

  What Happens Now When a Transfer Fails

  Our last post left one problem unsolved: a failed transfer with nobody following up. Here's what we changed so the AI gets a callback number instead of just apologizing — and what we still haven't checked.

• August 25, 2026

  What Broke When Callers Asked to Speak to a Human

  Five times in a row, our AI receptionist couldn't connect a caller to a real person. Here's what was actually wrong, the fix that worked, and how we closed the gap it left behind.

• August 23, 2026

  What Broke When We Called Our Own AI Receptionist

  We recorded and reviewed our own AI receptionist's test calls. Here's what failed, why, and exactly what we changed.