An AI receptionist for medical clinics.

What medical clinics lose to the phone.

Real calls, handled end to end.

Medical clinics questions, answered.

Will it answer medical questions?

No. Topic guardrails keep it strictly to scheduling and administrative questions — booking, rescheduling, hours, location, parking, insurance, and what to bring to an appointment. It will not attempt to answer a clinical question, assess a symptom, or offer guidance on anything medical. If a caller describes a symptom or asks something clinical, the agent recognizes that it's outside its guardrails and escalates to your staff immediately, with a summary of what the caller said already attached, so your team isn't starting that conversation from zero.

How is patient data handled?

Consent scripting is built into the call flow itself, so callers are told upfront how the call is handled before any information is collected. Every transcript is scanned before it's stored, and identifiers such as credit card numbers, Social Security numbers, and phone numbers are redacted automatically — this happens on every call, not only the ones flagged as sensitive. Insurance and coverage questions are answered strictly from the list you've uploaded, so nothing about a patient's coverage gets guessed or invented during the call.

Can it book with a specific provider?

Yes. Availability is tracked per provider, so a caller asking for a specific clinician — someone they've seen before, or someone their referral names — gets that person's actual openings, not just a slot on the clinic's general schedule. This matters most for follow-up appointments, where continuity with the same provider is often the point of the call. If the caller has no preference, or their preferred provider has nothing open in the window they want, the agent offers the next real alternative instead of leaving them to guess.

What if our scheduling runs through Epic?

If your clinic runs on Epic, Vox Front AI can still answer every call, capture the reason for the visit and the requested provider, and log it to your dashboard the moment the call ends. Booking runs against Google Calendar, not Epic, so the request is handed off immediately for your staff to enter into Epic themselves.

What happens with urgent calls?

Urgent calls follow the escalation rules you define in advance — a caller describing chest pain, for instance, gets escalated immediately, regardless of what they originally called about. Depending on how you've configured it, that means an immediate transfer to a designated number, or an SMS and email alert to your team if a live transfer isn't set up, with a summary of exactly what the caller said. Routine questions and scheduling continue to be handled and booked normally, so urgent calls get pulled out and prioritized rather than sitting in the same queue as everything else.

Don't take our word for it — read what broke when we called our own AI receptionist.